WhatsApp two-way translation

Support customers across languages in one shared workflow.

GoCloud helps operators understand incoming messages and prepare translated replies inside the same workspace used for accounts, assignments, and customer conversations.

Start 7-Day TrialBuild a Translation Plan
Incoming translationOutgoing repliesShared team workflow
GoCloud translation workflow connected to a team support workspace
Customer

Can you confirm the delivery time for my order?

Original language
Two-way translationUnderstandReply
Operator

Yes. I will check the order and update you shortly.

Translated reply

Why it belongs inside the inbox

Copying every message into another tool breaks support momentum.

Separate translation tabs add repeated steps and make it easier to reply from the wrong account or lose customer context. The problem becomes larger when several operators handle several markets.

GoCloud keeps translation close to the conversation and assignment workflow. Operators can focus on understanding the request, preparing a clear answer, and moving the customer conversation forward.

Fewer context switchesKeep conversation and translation work closer together
Clearer handoffsHelp the next operator understand multilingual context
Flexible quotasChoose character capacity based on actual team volume

Translation workflow

Designed for practical international support.

01

Read incoming messages

Translate customer messages into a language the assigned operator can understand.

02

Prepare the response

Write a clear answer based on the account and conversation context available in the workspace.

03

Translate the reply

Prepare the outgoing message in the language used by the customer.

04

Continue the handoff

Keep the conversation connected to its account, operator, and support workflow.

Translation capacity

Add the translation capacity that matches your conversation volume.

Choose 10,000 to 1,000,000 characters in the flexible plan, or request a custom allowance as multilingual volume grows.

Build Your Plan

Translation FAQ

Questions before testing.

What does two-way WA translation mean in GoCloud?

Operators can translate incoming customer messages for understanding and prepare translated outgoing replies inside the same support workflow.

Is translation included in the GoCloud trial?

Translation characters are not included by default in the 7-day trial. Character packages are available separately.

Can translation be used by several operators?

Translation is designed to support team workflows, helping assigned operators work with multilingual conversations in a shared workspace.

Bring multilingual support together

Keep every language inside the same team workflow.

Start with the GoCloud workspace, then add translation capacity whenever your team is ready to serve more markets.

Start Free TrialExplore Team Inbox