Who we are: GoCloud is operated by GOGO MOBILE LIMITED, a company incorporated in Hong Kong. In this policy, “we”, “us”, and “our” refer to GOGO MOBILE LIMITED.
1. Information We Collect
We may collect information you choose to provide, such as your name, contact details, Telegram or WhatsApp handle, business requirements, trial requests, purchase inquiries, and messages sent to our support team.
We may also collect basic technical information, such as browser type, device information, visit time, pages viewed, referring pages, and similar usage data for website security, analytics, and service improvement.
When you use GoCloud, the service may process workspace information that you or your organization provides, such as account identifiers, operator assignments, contact records, conversation content, templates, saved materials, and operating events. Your organization controls which data is connected or uploaded.
2. How We Use Information
We use information for the following purposes:
- To provide product information, trial access, consultation, delivery, and customer support;
- To process package, trial, deployment, or service inquiries;
- To improve website content, product features, and support workflows;
- To provide account organization, conversation assignment, translation, saved content, reporting, and other enabled workspace functions;
- To protect the website from misuse, fraud, unauthorized access, and security risks;
- To comply with applicable legal or regulatory requirements.
3. Cookies and Similar Technologies
We may use cookies or similar technologies to remember basic preferences, understand website traffic, and improve user experience. You can disable or delete cookies in your browser settings, but some website functions may not work as expected.
4. Information Sharing
We do not sell or rent your personal information. We may share limited information when it is necessary to provide services, when you give consent, when we work with trusted technical or delivery partners, or when required by law.
5. Customer Data Responsibilities
Your organization is responsible for ensuring that contact records, conversation data, and account information are collected and used lawfully. You should upload only information you are authorized to process, maintain required consent records and notices, and honor access, deletion, and opt-out requests.
6. Data Retention and Security
We keep information only for as long as reasonably necessary for the purposes described in this policy. We use reasonable technical and organizational measures to protect information, but no internet transmission or storage system can be guaranteed to be completely secure.
7. Your Choices
You may contact us to request access, correction, deletion, or restriction of your personal information. We will respond to reasonable requests in accordance with applicable law and operational requirements.
8. Third-Party Links
Our website may link to Telegram, WhatsApp, or other third-party support services. Their privacy practices are governed by their own policies, and we recommend reviewing those policies before using those services.
9. Updates to This Policy
We may update this Privacy Policy from time to time. The current version will be published on this page.
10. Contact Us
If you have questions about this Privacy Policy, please contact GOGO MOBILE LIMITED through Telegram support or WhatsApp support.